这是描述信息

高村空调

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Service system

Information

Service system

 
Perfect service network to provide you with timely service
 
We adhere to the "user-centered" principle, implement scientific core service processes of pre-sale, during-sale, after-sale, and long-term return visits to customers, build a customer relationship management system, and provide users with comprehensive and thoughtful information with accurate information Services. Give me a chance and return your comfort, we will present comprehensive and high-quality services to you.
 
 
 
I. Sales service system
 
1. Service organization: The company has a full-time after-sales service department to solve problems and difficulties raised by users at any time;
 
2. Service system:
 
A: Set up a special file for the user (unified database management), after-sales specialists will return to the user regularly to understand the user's equipment situation and needs, and provide timely and quality services;
 
B: The after-sales service department has a special parts library to provide users with spare parts at preferential prices;
 
3. Service tenet: "Think what the user thinks, and anxious what the user wants."
 
 
 
Second, after-sales service commitment
 
1. In order to ensure the quality of the company's products, the products shipped from the factory are strictly inspected. Product certificate and product instruction manual are attached when leaving the factory;
 
2. Can provide users with technical training and provide equipment maintenance information;
 
3. The equipment quality guarantee period is 12 months (from the date of shipment). During the warranty period, if the product has a quality problem (excluding damage caused by violation of the operating specifications), the company will repair it free of charge. After the expiration of the warranty period, the company continues to perform long-term maintenance services on the product to ensure that the equipment runs stably throughout the year and provides users with spare parts at preferential prices;
 
4. Accept customer consultation throughout the day. If the product you use fails, please inform in time. The maintenance staff will contact you as soon as possible and handle the problem for you within 12 hours.
 
 
 
Service Hotline: 400-888-2855
 
The company provides you with comprehensive after-sales service, eliminating your worries.
 
Service is part of the value of our products. Broadening the breadth of service, deepening the depth of service, and improving the quality and level of service are the directions of our unremitting efforts.

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