Service Commitment

A comprehensive service network provides you with timely service

We adhere to the principle of "user-centricity", implementing a scientific service core process covering pre-sales, in-sales, after-sales, and long-term user follow-up. We build a customer relationship management system to provide comprehensive and considerate service with accurate information and rapid response. Give us a chance, and we will return you comfort. We will present comprehensive and high-quality service before you.

I. Sales Service System

1. Service Organization: Our company has a dedicated after-sales service department to promptly address user issues and difficulties;

2. Service System:

A: Establish dedicated user files (unified database management). After-sales specialists regularly follow up with users to understand their equipment status and needs, providing timely and high-quality service;

B: The after-sales service department has a dedicated parts warehouse to provide spare parts to users at favorable prices;

3. Service tenet: "Think what the user thinks, urgently what the user urgently needs."

II. After-Sales Service Commitment

1. To ensure product quality, all products are strictly inspected before leaving the factory. A product qualification certificate and product instruction manual are included upon shipment;

2. We can provide technical training for users and provide equipment maintenance materials;

3. The equipment quality assurance period is 12 months (from the date of shipment). Within the warranty period, if the user's product has quality problems (excluding damage caused by violating operating specifications), our company is responsible for free repair. After the warranty period, our company continues to provide long-term repair services for the product, ensuring the stable operation of the equipment for many years, and providing spare parts to users at favorable prices;

4. We accept user inquiries 24/7. If the product you are using malfunctions, please inform us immediately. Our maintenance personnel will contact you as soon as possible and handle the problem within 12 hours;

Service Hotline: 400-888-2855

Our company provides you with perfect after-sales service, eliminating your worries.

Service is part of the value of our products. Expanding the breadth of service, deepening the depth of service, and improving the quality and standards of service are our unremitting pursuit.