Service Support

Cold knowledge



Q

Can you customize refrigeration solutions for special operating conditions?


A

Takamura supports deep customization services: providing -30℃ laboratory-specific units for ultra-low temperature needs; medical clean equipment is equipped with a HEPA filtration system, reaching a Class 100 clean standard; complex scenarios can be customized with multi-unit parallel schemes and remote monitoring functions, flexibly adapting to the special needs of industries and scientific research.

Q

How is the product quality of Takamura guaranteed?


A

The production process utilizes a fully CNC production line and a 3000㎡ testing center. All products undergo rigorous testing before leaving the factory. The company holds ISO9001 certification, a high-tech enterprise certificate, and over 20 patented technologies. Product reliability has been verified through benchmark projects such as Shenyang Liming Aviation and Xiehe Yichang Hospital, ensuring quality control throughout the entire process from design to completion.

Q

How to obtain product technical information or quotation?


A

Customers can download product manuals from the "Service Support - Cold Knowledge" section on the official website, or directly click "Online Customer Service" for real-time communication; after submitting an "Online Message", a dedicated consultant will provide a customized solution and detailed quotation within 24 hours, ensuring efficient and accurate information acquisition.

Q

What are the unique brand concepts and qualifications of Takamura?


A

Takamura's core values are "reliable, innovative, and cooperative." Its brand philosophy encompasses nine dimensions, including TRUSTWORTHINESS and AMBITIOUS (continuous breakthroughs). In terms of qualifications, it possesses CE certification, CRAA certification, high-tech enterprise certificates, and multiple patents. It has also received honors such as "Contract-Honoring and Promise-Keeping Enterprise" and "Carbon Neutral Certification," demonstrating its technological strength and industry status.

Q

Which fields does Takamura's product line cover?


A

The Takamura product line covers refrigerant units, terminal equipment, and customized solutions, including TS series chillers, TH series constant temperature and humidity units, TK series air handling units, and FP series fan coils; it also provides specialized equipment for industrial energy saving, medical cleanliness, and ultra-low temperature laboratories, meeting the needs of all scenarios from commercial to industrial.

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